Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping takes 11–21 business days. In rare cases involving remote areas or customs delays, delivery may take up to 30 business days. Orders are shipped from our international warehouse partner in China.
How much does shipping cost?
Shipping is free on all orders.
Do you ship worldwide?
Yes. We ship to most countries worldwide. Shipping fees and estimated delivery times are shown at checkout before payment.
How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also use the Track Your Order page on this website.
Why is tracking not updating?
Tracking updates can take 2–5 business days after dispatch. International tracking may show gaps between countries — this is normal and the order is still in transit.
Products & Compatibility
Are these genuine Dux Ducis products?
Yes. All products on DuxDucisCases.com are authentic Dux Ducis items sourced through authorized wholesale channels. We are an independent retailer, not the manufacturer.
How do I know if a case fits my phone?
Each product page lists compatible models. Select your model before adding to cart. You can confirm your device model in Settings → About Phone.
Do Dux Ducis cases support wireless charging?
Most series (including Skin Pro, Hivo, and Magi) support wireless charging without removing the case. Details are listed on each product page.
Does the Magi Series support MagSafe?
Yes. The Magi Series is MagSafe compatible for supported iPhone models.
What is the difference between Skin Pro and Hivo Series?
Skin Pro has 2–3 card slots and a magnetic closure, designed for everyday use.
Hivo has 4–5 card slots plus a cash compartment, designed as a full wallet replacement.
Orders & Payment
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, and American Express through secure checkout.
Can I cancel or change my order?
Orders can be changed or cancelled within 12 hours of placement. After that, they may already be in processing. Contact info@duxduciscases.com immediately for assistance.
My order shows delivered but I didn’t receive it — what should I do?
Check with neighbors or building reception first. If still missing, contact us with your order number so we can investigate with the carrier.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition and packaging. See the Return & Refund Policy for full details.
The case arrived defective — what do I do?
Contact info@duxduciscases.com with your order number, issue description, and photos or video. A replacement or refund will be provided.
How long does a refund take?
Refunds are processed within 5–7 business days after approval. Bank or PayPal processing may take an additional 3–10 business days.
About DuxDucisCases.com
Are you the official Dux Ducis brand?
No. DuxDucisCases.com is an independent retailer and is not affiliated with Dux Ducis Technology Co., Ltd. We sell authentic products through wholesale channels.
Where are you based?
We operate from Ait Melloul, Morocco. Orders are fulfilled from our international warehouse partner in China.
How can I contact you?
Email: info@duxduciscases.com
Response time: 1–2 business days (Monday–Friday: 9:00 AM – 6:00 PM GMT)