Return Policy

Last Updated: June 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review the following return and refund conditions.

RETURN WINDOW

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order number or confirmation email) must be provided

NON-RETURNABLE ITEMS

The following situations are not covered by our return policy:

• Normal wear and tear from regular use
• Items damaged by rough handling (bending, sharp objects, excessive force)
• Items stored in extreme conditions (moisture, high heat, fire, etc.)
• Damage caused by circumstances beyond our control (force majeure)
• Items returned after 30 days of delivery
• Items without proof of purchase

DEFECTIVE OR INCORRECT ITEMS

If you received a defective item or the wrong item was sent, the issue will be resolved at no additional cost.

Please contact us within 30 days of delivery with:

• Order number
• Description of the issue
• Clear photos or a short video showing the problem

Depending on the situation, we will offer:

• Free replacement sent with the next available shipment
• Full refund to your original payment method
• Store credit for a future order

HOW TO INITIATE A RETURN

  1. Contact us at info@duxduciscases.com with your order number and reason for return
  2. Wait for approval and return instructions
  3. Ship the item back using a trackable shipping method
  4. Once received and inspected, refund or replacement will be processed

WHO PAYS RETURN SHIPPING?

Situation | Return Shipping Responsibility
Defective or wrong item received | DuxDucisCases.com covers return shipping
Customer changed mind / wrong model ordered | Customer pays return shipping
Item not as expected (non-defect) | Customer pays return shipping

REFUND PROCESSING

After the return is received and inspected:

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method (PayPal, credit card, etc.)
• Additional 3–10 business days may be required for the refund to appear in your account

CONTACT FOR RETURNS

Email: info@duxduciscases.com

Please include your order number and a clear description of the issue. Response time is typically 1–2 business days.